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Top 10 Frequently Asked Questions
I was meant to get a discount. Why am I being billed full price
for my internet?
Why am I getting charged handset rental?
Why have I been charged Account charges on my bill?
How do I change the name on this account?
Will I be charged for canceling my account?
How do I get a fault fixed on my telephone line?
Can I get compensation for the time my phone line was faulty?
My Account has direct debit activated? Why have I got a
final notice?
I reported my payment but my service/s is still restricted.
What do I do?
When can I request for my plan to be changed?
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© Primus Telecommunications (Australia) Pty Ltd ABN 77 061 754 943